Custom AI chatbot development
An assistant that answers from your real documents, and says “I don't know” rather than inventing.
Typical timeline : 2 to 3 weeks
Built with
- OpenAI
- Anthropic
- Next.js
- PostgreSQL
The problem
Your team answers the same questions ten times a day, and your clients wait for an answer you have already written down somewhere.
Who it's for
- Support teams handling a high volume of repetitive questions
- Sites with rich documentation that is hard to navigate
- Internal teams hunting for information scattered across dozens of documents
Scope
What's included, and what isn't
Stating the limits up front spares both sides an unpleasant surprise later.
FAQ
Frequently asked questions
Can the assistant make things up?
That is the main risk, and it can be handled. The assistant answers only from your documents and cites its sources; when the information is not there, it says so and offers to pass the question on. I test that behaviour against deliberately awkward cases before going live.
Are my documents used to train a public model?
No. Your content stays in your own space and is not used for model training. I verify that point with whichever provider we choose and document it in writing at delivery.
What happens when the assistant cannot answer?
It offers to pass the request on, collects the contact details and emails you the conversation. You get a qualified lead instead of a visitor who closes the tab.